Because we keep no inventory and make each order as it's received, all sales are final. But please let us know if you have a problem with your order. Let us know in 3 days of delivery if your product arrived damaged and we will promptly assist with an exchange. 3 days, absolutely no exceptions. If you are planning on going on vacation or will be too busy to check your mail, please wait to order. After 3 days we are not liable for any damages.